Terms & Conditions

Thank you for choosing to shop with Cool Deco.

Privacy Policy

  • Cool Deco will retain your name, address and contact details for purposes of communicating with you about your current purchase.
  • We will not share these details with any third party and will keep them secured.
  • Credit card details are not retained by Cool Deco under any circumstances.

Pricing

  • Pricing on the website is subject to change without notice.
  • All prices are in NZ dollars
  • We do not charge GST on our products

Returns & Refunds

Our returns and refunds policy does not override any protection you have under NZ consumer rights protection or the sale of goods laws.

You can return a product to Cool Deco for the following reasons:

  1. the product is faulty (doesn’t work as expected)
  2. the product is damaged during shipping
  3. you have received incorrect products in your order

Damaged or Faulty Products

Except where required by law, you must return damaged or faulty products to Cool Deco within 14 days of receipt, at your own cost. You will need to provide the invoice number as part of the process.

Incorrect Products

In the unlikely event that Cool Deco ships the wrong products, please contact us immediately, and we will arrange to have the products collected and deliver the correct product at no charge.